Outsourcing Management
Outsourcing Models
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Outsourcing Back-Office Services
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Governance of Internal and External Service providers
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Benefits of Allianced Services
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What do we Mean by Outsourcing ?
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Increasing Scope & Complexity Make Outsourcing More Challenging
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The Outsourcing Value Pyramid
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Match Business Transformation Outsourcing Approach to the Purpose
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Conventional Outsourcing Doesn’t Measure Up
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Companies Use Outsourcing in Different Ways
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Use Metrics & Incentives Differently in Each Type of Relationship
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What is Business Transformation Outsourcing ?
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Making the Decision: What to Offshore?
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New Operating Models Explicitly Include outsourced Services
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Companies should be Honest with themselves about the “Real” Reasons for Outsourcing
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Market Maturity Matters: Not All Outsourcing is Created Equal
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Relationship Options Vary According to the Nature of the Deal
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BearingPoint’s Opportunity Assessment Framework
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Business Process Maturity Framework
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Framework for Successful Outsourcing
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Outsourcing Paths
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The Components of Outsourcing Service Delivery
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Dimensions of Outsourcing
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Strategic Risks are Rising
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