Basics of Operations Management
Operations Function: Narrow Definition
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Operations Function: Broad Definition
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Input-Transfromation-Output Processes
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Output: A Mixture of Goods and Services
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Macro and Micro Operations
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Micro Operations and Business Processes
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Physical Buffering
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Organizational Buffering
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A Typology of Operations
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Operations Management and Strategy
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The Three Roles of the Operations Function
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The Role and the Contribution of the Operations Function
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External and Internal Effects on the Performance Objectives
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The Influences on the Relative Importance of Performance Objectives
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Different Competitive Factors and Performance Objectives
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Order-winning and Qualifying Objectives
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Competitor Activity and the Influence on Performance Objectives
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Effects of the Product/Service Life Cycle
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